Customer Escalation Engineer

Helping create the services culture of the future! This is the vision of Synergyc. And if you are ready to move on and build a career in a forward-looking company, then let’s talk!

Our partner, CloudBlue, is a leading cloud platform provider that orchestrates B2B ecosystems by enabling management of traditional and digital products and subscriptions. You will have the freedom to be creative and make a difference in a fast-paced and agile environment while enjoying the security of a large company backed by multi-billion parent company, Ingram Micro.

What are we looking for?

Build new tools, dashboards and analytics
Gain insights that empower colleagues, managers and executives to make better decisions and deliver better work
Work with R&D and Support team to identify knowledge and quality gaps, propose solutions and get commitments on fixing recurring problems
Collaborate with R&D developers to advocate for customers and clearly define priorities to resolve escalations in the most efficient way
Partner with product management to help prioritize building the best features our customers need

And if you meet the following criteria:

3-5 years of experience in Software Quality Assurance, Analytics, Tech. Support or equivalent
Extensive Linux experience and knowledge
Experience with Kubernetes
Solid domain knowledge related to E-commerce, OSS/BSS systems
Architect level understanding and practical experience of telco demands
Strong experience with Atlassian family products: JIRA / JQL, Confluence
Experience with scripting languages (Shell script, Python or JavaScript)
Ability to perform queries and draw up reports including reports from external data sources like SQL, Data cubes etc.
Strong technical negotiation skills in a customer-facing role
Fluent in English

Then you are the right candidate for this role!

We Offer You:

Additional health insurance
Food vouchers
Sport cards
Transport allowance
Home Office
Referral bonus program
Modern office with a stunning view
Charity & volunteer activities
Free drinks at the office

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