Customer Escalation Engineer

Helping create the services culture of the future! This is the vision of Synergyc. And if you are ready to move on and build a career in a forward-looking company, then let’s talk!

Our partner, CloudBlue, is a leading cloud platform provider that orchestrates B2B ecosystems by enabling management of traditional and digital products and subscriptions. You will have the freedom to be creative and make a difference in a fast-paced and agile environment while enjoying the security of a large company backed by multi-billion parent company, Ingram Micro.

What are we looking for?

  • Build new tools, dashboards and analytics
  • Gain insights that empower colleagues, managers and executives to make better decisions and deliver better work
  • Work with R&D and Support team to identify knowledge and quality gaps, propose solutions and get commitments on fixing recurring problems
  • Collaborate with R&D developers to advocate for customers and clearly define priorities to resolve escalations in the most efficient way
  • Partner with product management to help prioritize building the best features our customers need

And if you meet the following criteria:

  • 3-5 years of experience in Software Quality Assurance, Analytics, Tech. Support or equivalent
  • Extensive Linux experience and knowledge
  • Experience with Kubernetes
  • Solid domain knowledge related to E-commerce, OSS/BSS systems
  • Architect level understanding and practical experience of telco demands
  • Strong experience with Atlassian family products: JIRA / JQL, Confluence
  • Experience with scripting languages (Shell script, Python or JavaScript)
  • Ability to perform queries and draw up reports including reports from external data sources like SQL, Data cubes etc.
  • Strong technical negotiation skills in a customer-facing role
  • Fluent in English

Then you are the right candidate for this role!

We Offer You:

  • Additional health insurance
  • Food vouchers
  • Sport cards
  • Transport allowance
  • Home Office
  • Referral bonus program
  • Modern office with a stunning view
  • Charity & volunteer activities
  • Free drinks at the office
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