Database Support with Italian

Helping create the services culture of the future! This is the vision of Synergyc. And if you are ready to move on and build a career in a forward-looking company, then let’s talk!

  • Provide prompt and courteous technical support to clients and end-users via phone, email or chat in Italian
  • Troubleshoot and resolve technical problems, answer inquiries and assist with hardware and software-related issues, escalating complex cases to senior support staff when needed
  • Utilize a ticketing system to log, track and manage support requests, ensuring all issues are resolved within established service level agreements (SLAs)
  • Provide remote assistance by accessing and troubleshooting client systems or guiding users through issue resolution
  • Participate in quality assurance activities to maintain high-quality support services and adherence to company standards
  • Generate reports and analyze data to identify trends, performance metrics and areas for continuous improvement within the support process
  • Collaborate with senior support specialists, colleagues and cross-functional teams to resolve complex technical issues and contribute to the improvement of support processes
  • Strong problem-solving skills and the ability to analyze complex issues efficiently
  • Excellent communication skills in Italian
  • Experience in resolving issues related to the following technologies: Oracle, DB2, PostgreSQL and/or AWS
  • Ability to work collaboratively in a fast-paced and multicultural environment
  • Detail-oriented with excellent organizational and documentation skills
  • Additional health insurance
  • Food vouchers
  • Sport cards
  • Transport allowance
  • Home Office
  • Referral bonus program
  • Modern office with a stunning view
  • Charity & volunteer activities
  • Free drinks at the office
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